Privacy Policy

This Privacy Policy describes how Kenooz (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from Kenooz.qa (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refer to the user of the Services, whether as a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. Any updates will be posted on the Site, the "Last updated" date will be revised, and any other steps required by applicable law will be taken.

KENOOZ Privacy Policy

At KENOOZ, we respect your privacy and value our relationship with you. Your visit to this website is subject to our Privacy Policy and Terms and Conditions.

This Privacy Policy describes:

• The types of personal information we collect on the KENOOZ website, currently located at Kenooz.qa
• How we may use that information
• Whom we may share it with
• The measures we take to protect your information
• How you can access, modify, or delete your personal information
• Your rights, including how to object to the processing of your personal information or receiving communications about our products and services

Please note that this Privacy Policy governs only information provided directly to KENOOZ. It does not apply to communications referencing KENOOZ, such as interactions at KENOOZ counters in brick-and-mortar retail stores. If you visit another regional website or link to an external site from this one, you are subject to the privacy policy applicable to that website, and we encourage you to review it.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information about you from various sources, as outlined below. The information we collect and use depends on how you interact with us.

Beyond the specific uses listed below, we may use information we collect to:

• Communicate with you
• Provide or improve the Services
• Comply with legal obligations
• Enforce terms of service
• Protect or defend the Services, our rights, and the rights of our users

Information We Collect and How We Use It

For the purposes outlined in this Privacy Policy, KENOOZ may collect the following categories of personal information:

• Identification and Contact Information (e.g., name, address, phone number, email) when you sign up for an account, participate in an event, make a purchase, or request a VAT refund.
• Payment Information (e.g., credit card details, bank account numbers, PayPal account details) for transactions.
• Demographic Information (e.g., gender, birth date).
• Preferences and Interests shared during interactions with our client advisors, including lifestyle choices and product preferences.
• Health Information related to any adverse effects caused by our cosmetic products.
• Public Posts submitted on social media pages or our website (e.g., product reviews).
• Purchase Information (e.g., products bought and their prices).
• Browsing Information collected when you use our website (e.g., browser type, usage behavior).
• Mobile App Data (e.g., GPS location, app usage frequency—subject to your consent).
• Connected Product Data (e.g., battery level information, feature usage, geolocation data when necessary for service delivery).
• Third-Party Information posted on external websites or social media platforms referencing KENOOZ products and services.

Privacy and Security Measures

• All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to third parties.
• Kenooz.qa will not pass any debit/credit card details to third parties.
• Kenooz.qa takes appropriate steps to ensure data privacy and security, employing various hardware and software protections. However, Kenooz.qa cannot guarantee absolute security for information disclosed online.

Your personal information is collected:

• Directly from you (e.g., when you create an account, make a purchase, or interact with client advisors).
• Passively (e.g., through tracking tools like browser cookies).
• From third parties (e.g., through social media platforms).

If you choose not to provide required personal information to fulfill a contract or legal obligation, you may not be able to receive certain products or services or register on our website or app.

Technologies That Allow Us to Customize Your Experience on Our Site

We use various technologies to collect information about your visit to our Site and enhance your experience. This includes details such as your web request, Internet Protocol (IP) address, browser type and language, and the date and time of your request. For example, we may collect your IP address to identify your geographic region for statistical purposes. In some cases, we may combine these technologies with the personal information you provide on the Site, allowing us to recognize if you’ve visited before and save your preferences. Each technology is explained below.

Web Beacons and Tracking Links

Web beacons (also called clear GIFs and pixel tags), tracking links, and similar technologies consist of a few lines of code embedded within our Site. Often working alongside cookies, web beacons provide information to third parties, such as our service providers, helping us track customer responses to advertising, enhance targeting, and improve user experience. If you reject cookies (see the "Cookies" section below), web beacons will be limited in their ability to relay information, potentially restricting some Site features.

Cookies

Browser cookies are small text files placed on your device’s hard drive when visiting our Site. Flash cookies function similarly but store more complex data within your browser rather than on your hard drive.

You can configure your browser or plugins (such as Flash) to notify you of cookies or automatically reject them. If you opt out, you may still use the Site, but certain features may be restricted.

Third-Party Web Analytics Services

We may use third-party web analytics services on our Site or mobile applications. These providers utilize technologies such as cookies, web server logs, and web beacons to analyze visitor interactions. The data collected—including IP addresses—is disclosed to these providers to evaluate website use. You can deactivate these analytics services to prevent analysis of your browsing activity.

Cookie Policy

Our Site uses cookies to distinguish users, providing a better browsing experience while enabling us to improve functionality.

Use of Your Personal Data

We utilize Personal Data held about you in the following ways:

• Administration & Contract Performance:
• Customer Service:
• Direct Marketing:

Google Analytics and Advertising

Our website uses Google Analytics, a service provided by Google Inc. Its advertising policies aim to provide positive user experiences. Learn more.

We, along with third-party vendors such as Google, use first-party cookies (e.g., Google Analytics cookies) and third-party identifiers to compile data on user interactions with ads and website features.

Targeted Advertising

We may contract third-party advertising networks that use cookies, web server logs, and web beacons to collect IP addresses and other details. This data enables personalized advertisements based on interests, including promotions from affiliated and unaffiliated companies. These systems also help us track marketing effectiveness.

Information Sharing

We do not provide personal information to third parties for marketing without your consent. We also do not sell or disclose personal data except as outlined below.

• Kenooz Affiliates:
• Third-Party Service Providers:
• Co-Sponsors & Business Transfers:
• Legal Compliance:

Data Transfers to Other Countries

Kenooz Affiliates, third parties, and the databases storing your personal information may be located in Qatar, the U.S., and other regions with varying data protection laws. Regardless of location, all parties receiving personal data must comply with this Privacy Policy.

We may also transfer data to service providers managing our website, apps, social media, or related tools. Some recipients are located in countries that do not offer the same data protections as the EU.

Children’s Data

Our Services are not intended for use by children, and we do not knowingly collect personal information from them. If you are a parent or guardian and believe your child has provided personal information to us, you may contact us using the details below to request its deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as defined by applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

We take reasonable precautions to protect your personal information; however, no security measures are completely impenetrable. Any information you send to us may not be secure during transit, so we recommend avoiding insecure channels for transmitting sensitive or confidential information.

The duration of personal information retention depends on factors such as:

• Account maintenance and service fulfillment
• Compliance with legal obligations
• Dispute resolution
• Enforcement of applicable contracts and policies

Your Rights

You have the right to request access to the personal information we maintain about you, including information on:

• Processing purposes
• Categories of processed data
• Recipients of the data
• Retention duration

You may also:

• Obtain a copy of personal information in a structured format for data portability when processing is based on your consent
• Provide general or specific instructions on how your data should be processed after your passing
• Request correction, amendment, or deletion of inaccurate or outdated information
• Request restriction of processing under certain conditions, such as contested accuracy, legal claims, or objections to processing

If personal information must be erased due to legal requirements, withdrawal of consent, or unlawful processing, KENOOZ will take reasonable steps to inform other relevant entities.

You also have the right to lodge a complaint with the competent supervisory authority.

For requests regarding your data, contact customercare@kenooz.qa, and we will respond accordingly.

Complaints

If you have concerns about how we process your personal information, please contact us using the details below. If you are dissatisfied with our response, you may appeal or escalate your complaint to your local data protection authority. For users within the EEA, a list of supervisory authorities can be found here.

International Users

We may transfer, store, and process your personal information outside your home country, including through third-party service providers.

For data transfers outside Europe, we rely on recognized mechanisms such as:

• The European Commission’s Standard Contractual Clauses
• Equivalent contracts issued by relevant UK authorities
• Transfers to jurisdictions deemed to have adequate data protection

Contact

If you have questions about our privacy practices or this Privacy Policy—or wish to exercise any rights—please contact us:

📧 Email: customercare@kenooz.qa
📍 Address: Marina 50, Floor 21, Office 01, Building 05, Street 315, Zone 69, Lusail, Qatar

For purposes of applicable data protection laws, unless explicitly stated otherwise, we act as the data controller of your personal information.

Welcome to Kenooz.qa
Kenooz Oud & Bukhoor LLC maintains the www.Kenooz.qa website ("Site"). By accessing or using the Site, you acknowledge that you have read, understand, and agree to be bound by these Terms & Conditions.

If you do not agree to these terms and conditions in their entirety, please do not place any order with us.

The Kenooz.qa website is provided solely for your personal use. You may not use this website for any commercial purpose.

You will be purchasing delivery services from Kenooz's designated courier service.

These terms and conditions apply to all orders delivered and are in addition to the general terms and conditions, which together govern your contract with us for the sales of products and your contract with Kenooz.

References in these Terms and Conditions to “we,” “us,” and “Kenooz” refer to Kenooz Oud & Bukhoor LLC, established and registered as a Qatari company located at Marina 50, Floor 21, Office 01, Building 05, Street 315, Zone 69, Lusail, Qatar.

Eligibility & Registration
To purchase and receive products, you may register for an account on the Site.

When registering, you must provide accurate, current, and complete information, including but not limited to your name, telephone number, and email address.

Certain portions of the site may be accessible without an account. You must maintain accurate and complete information and update it when necessary.

You are solely responsible for the activity on your account and for keeping your password secure.

Notify us immediately if you experience a security breach or unauthorized account use. You may delete your account at any time.

Online Shopping
Kenooz takes all reasonable care to ensure that details, prices, photographic representations, and product descriptions on the website are correct at the time of listing.

While we strive to display product appearances, colors, textures, or finishes accurately, variations may occur due to screen differences. If dissatisfied, refer to our Returns Policy.

Payment
We accept Visa and MasterCard debit and credit cards in USD. Exchange rates will be based on prevailing rates at the time of purchase. Any additional processing or administrative charges will be borne by you.

All product prices on the website include applicable VAT.

Payment will be debited and cleared upon dispatch of your order.

Cardholders must retain transaction records and abide by merchant policies & rules.

Users must maintain confidentiality of their account information.

All credit/debit card transactions are subject to validation checks. If payment authorization is declined, Kenooz is not liable for delays or non-delivery.

Order confirmations will be sent via email or WhatsApp, along with a payment receipt.

The price and currency displayed at checkout will match those printed on the transaction receipt. The amount charged will appear in your card's currency.

Order Process
All orders placed on this website are subject to acceptance under these Terms and Conditions.

You will receive an email confirming receipt of your order and providing an order number. If we cannot fulfill your order, we will notify you via email or phone.

Order acceptance will be confirmed through an email indicating dispatch.

We reserve the right to fulfill multiple orders separately, which may result in separate shipments.

Non-acceptance of an order may occur due to:

• Out-of-stock products
• Payment authorization issues
• Pricing or product description errors
• Failure to meet eligibility requirements
• System or procurement failures
• Failed customer validation checks

Delivery
Shipping is handled by a third-party courier.

Delivery fees will be displayed on the checkout page based on country and location.

Orders are typically delivered within 2 to 5 working days from order confirmation but may vary depending on the address and shipping method.

Processing time is 1 to 2 working days. Orders placed on holidays will be processed the next working day.

Working days are Sunday to Thursday (excluding Fridays, Saturdays, and public holidays).

Track your shipment online using the provided tracking number.

Delivery delays do not qualify for penalties or order cancellations.

Kenooz is not liable for delays due to strikes, weather, emergencies, or uncontrollable events (e.g., wars, riots, floods, epidemics, embargoes, or law changes).

Orders will be shipped to the provided checkout address. Ensure all details (e.g., Apartment/Building/Street number) are accurate.

We do not process orders to P.O. Box addresses or facilitate in-store order collection.

Delivery Issues

If the package appears to have been opened, damaged, or mishandled, the customer must note any concerns on the delivery notification.

For delivery-related questions, contact our Customer Care Team via email at customercare@kenooz.qa.

Order Cancellation

You have the right to cancel your order by notifying us in writing within 14 working days from the date you receive your products. Please email customercare@kenooz.qa for assistance.

If you cancel your order but fail to return the products within 14 working days, we reserve the right to withhold your refund.

If you wish to cancel an order before it has been dispatched, contact our Customer Service Team via email at customercare@kenooz.qa.

While we strive to process orders immediately, it may not always be possible to prevent dispatch. Once collected by the courier, our Returns Policy will apply.

If you need to cancel an order after payment is completed, notify us within 2 hours from the order confirmation time for cancellation processing. Please allow up to 30 days for the refund transfer to be completed.

Returns Policy

Refunds will be processed only through the original payment method.

We offer refunds or exchanges for items returned in a saleable condition within 14 days of delivery. Items must be unused and in their original packaging.

Opened and tested products cannot be refunded or exchanged.

Refunds reflect the price paid, though deductions may apply for any signs of improper handling.

How to Return or Exchange

If you are unhappy with your purchase, we offer a 14-day return policy.

Ensure items are unused, in their original packaging, and in saleable condition.

Refunds will be processed using your original payment method within 30 days of receiving the returned items.

For purchases made using a voucher code, a replacement voucher will be provided instead of a monetary refund.

How to Return an Item:

Email our Customer Service Team at customercare@kenooz.qa.

Return Fees:

• Free returns are not available.
• The original delivery charge and customs duties are non-refundable.
• Use a tracked and insured postal service, as we are not liable for loss or damage.
• Kenooz’s designated carrier can process the return; however, the fee will be deducted from your refund.

A refund will only be processed after receiving and inspecting the returned items.

Intellectual Property

All content on the Site—including design, text, graphics, logos, images, and data compilations—is the property of Kenooz and protected by copyright laws.

Content and trademarks may not be used, reproduced, copied, modified, or sold in any way without prior written consent.

Children’s Privacy

Users under 18 years of age may browse the Site but cannot provide personal information or register an account.

Kenooz does not knowingly collect personal information from individuals under 18. If we inadvertently receive such data, it will be deleted.

Personal Information & Security

We maintain reasonable safeguards to protect against unauthorized access or misuse of personal information.

For security-related inquiries, email customercare@kenooz.qa.

Refer to our Privacy Policy for further details.

Governing Law

These terms are governed by the laws of the State of Qatar, and disputes shall be handled by Qatar courts.

You are responsible for complying with local and international laws regarding website use.

Disputes related to the Site shall be submitted to confidential arbitration in Qatar, except for matters involving intellectual property rights, which may be resolved through legal proceedings in applicable courts.

Kenooz does not trade with or provide services to OFAC-sanctioned countries.

Arbitration will be conducted under International Chamber of Commerce rules.

Questions & Complaints

For inquiries or complaints, contact our Customer Care Team via email at customercare@kenooz.qa.